•Carbar Holdings Pty Ltd (ACN 612 049 260) (“we”, “our” and “us”) is committed to responsible
privacy practices and to complying with the Privacy Principles contained in the Privacy Act
1988 (Cth) (“Privacy Act”) to the extent they apply to us.
including how we collect personal information, the purposes for which we use this
information, and to whom this information is disclosed.
2. What is personal information?
Essentially, personal information is information or an opinion about an individual who is
3. What types of personal information do we collect?
•The types of personal information we collect from you depend on the circumstances in which
the information is collected.
•We may collect contact details including your name, address, email address, phone numbers
and your date of birth / age. We may also collect answers you provide to questions we ask
and other information in relation to your dealings with us.
•We may also collect information of your device and/or location as/when you may be using our
•If you apply for employment with us, we may also collect information for the purpose of
considering your application including your qualifications and resume as well as reference
information from your nominated referees.
•If you are an individual contractor to us, we may also collect information relevant to your
engagement with us including qualifications, work history, resume, reference information
from your nominated referees, bank details, feedback from supervisors and training records.
•Except as described in this section, we do not generally require you to disclose any
sensitive information (e.g. details of race, religious belief, sexual orientation or
membership of a trade union) to us. If you do provide us with sensitive information for any
reason, you consent to us collecting that information and using and disclosing that
information for the purpose for which you disclosed it to us and as permitted by the Privacy
Act and other relevant laws.
•In addition to the types of personal information identified above, we may collect personal
information as otherwise permitted or required by law.
4. How do we collect your personal information?
•We collect personal information in a number of ways. The most common ways we collect your
personal information are:
a. directly from you when you provide it to us or our agents or contractors;
b. via our website or when you deal with us online (including through our social
c. from publicly available sources;
d. from our related companies; and
e. from third parties (for example, from referees if you apply for a position as an
employee or contractor with us).
5. For what purposes do we collect, use and disclose your personal information?
•The purposes for which we use and disclose your personal information will depend on the
circumstances in which we collect it. Whenever practical we endeavour to inform you why we
are collecting your personal information, how we intend to use that information and to whom
we intend to disclose it at the time we collect your personal information.
•We may use or disclose your personal information:
a. for the purposes for which we collected it (and related purposes which would be
reasonably expected by you);
b. for other purposes to which you have consented; and
c. as otherwise authorised or required by law.
•In general we collect, use and disclose your personal information so that we can do business
together and for purposes connected with our business operations.
a. Some of the specific purposes for which we collect, use and disclose personal
b. to respond to you if you have requested information (including via our websites
or via an email or other correspondence you send to us);
c. to provide goods or services to you or to receive goods or services from you;
d. to administer rewards, surveys, competitions or other promotional activities or
events conducted, sponsored or managed by us or our business partners;
e. to enable you to use our apps and other applications that you download;
f. to enable you to participate in any loyalty or incentive programs that we
g. to improve our goods and services;
h. to verify your identity, address and age or eligibility to participate in a
i. to consider you for a job with us (whether as an employee or contractor) or in
the context of other relationships with us;
j. to address any issues or complaints that we or you have regarding our
k. to contact you regarding the above, including via electronic messaging such as
SMS and email, by mail, by phone or in any other lawful manner.
6. Direct marketing
•Direct marketing involves communicating directly with you for the purpose of promoting goods
or services to you and to provide you with special offers. Direct marketing can be delivered
by a range of methods including mail, telephone, email or SMS. You can unsubscribe from our
direct marketing, or change your contact preferences, by contacting us (see section 15 of
7. What happens if you don't provide personal information?
•Generally, you have no obligation to provide to us any personal information requested by us.
However, if you choose to withhold requested personal information, we may not be able to do
provide you with the products and services requested or allow you to participate in the
marketing activities that depend on the collection of that information.
8. To whom do we disclose personal information?
•We may disclose your personal information to third parties in connection with the purposes
•This may include disclosing your personal information to the following types of third
a. our employees and related bodies corporate;
b. our contractors and other third parties that provide goods and services to us
(including website and data hosting providers, and other suppliers);
c. our accountants, insurers, lawyers, auditors and other professional advisers and
d. payment system operators;
e. if you are an individual contractor to us or a prospective employee, to our
related companies and HR related service providers (e.g. for outsourced payroll
f. any third parties to whom you have directed or permitted us to disclose your
personal information (e.g. referees);
g. to any organisation involved in our funding arrangements;
h. in the event that we or any of our assets (including any agreement we may have with you) may be acquired, transferred or assigned or considered for acquisition, transfer or assignment by a third party, that third party and its advisors;
i. third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
j. otherwise as permitted or required by law.
•Where we disclose your personal information to third parties we will use reasonable efforts
to ensure that such third parties only use your personal information as reasonably required
for the purpose we disclosed it to them and in a manner consistent with the Privacy
Principles under the Privacy Act.
•If you post information to public parts of our websites or to our social media pages, you
acknowledge that such information (including your personal information) may be available to
be viewed by the public. You should use discretion in deciding what information you upload
to such sites.
9. Does personal information leave Australia?
•We may disclose personal information outside of Australia to our related bodies corporate,
service providers and other third parties, including those located in Malaysia and South Africa.
•Except in some cases where we may rely on an exception under the Privacy Act, we will take
reasonable steps to ensure that such overseas recipients do not breach the Privacy
Principles in the Privacy Act in relation to such information.
10. How do we protect personal information?
•We will take reasonable steps to keep any personal information we hold about you secure.
However, except to the extent liability cannot be excluded due to the operation of statute,
we exclude all liability (including in negligence) for the consequences of any unauthorised
access to, disclosure of, misuse of or loss or corruption of your personal information.
exclude or modify any statutory consumer rights under any applicable law including the
Competition and Consumer Act 2010 (Cth).
•Please notify us immediately if you become aware of any breach of security.
11. Accuracy of the personal information we hold
•We try to maintain your personal information as accurately as reasonably possible. We rely
on the accuracy of personal information as provided to us both directly (from you) and
•We encourage you to contact us if the personal information we hold about you is incorrect or
to notify us of a change in your personal information. Our contact details are set out in
12. Links, cookies and use of our websites and applications
not any linked sites which are not operated or controlled by us. We encourage you to read
the privacy policies of each website that collects your personal information.
•We may use “cookies” and similar technology on our websites and in other technology
applications. The use of such technologies is an industry standard, and helps to monitor the
effectiveness of advertising and how visitors use our websites/applications. We may use such
technologies to generate statistics, measure your activity, improve the usefulness of our
websites/applications and to enhance the “customer” experience.
or to warn you when cookies are being used. However, our websites may not function properly
or optimally if cookies have been turned off.
13. How can you access and correct personal information we hold about you?
•You may seek access to personal information which we hold about you by contacting us as
in accordance with the Privacy Act, subject to certain exemptions which may apply. We may
require that the person requesting access provide suitable identification and where
permitted by law we may charge an administration fee for granting access to your personal
•If you become aware that any personal information we hold about you is incorrect or if you
wish to update your information, please contact us (see section 15 of this Privacy
14. Queries, comments and complaints about our handling of personal information
•If you have any questions, comments or complaints about our collection, use or disclosure
of personal information, or if you believe that we have not complied with this Privacy
•When contacting us please provide as much detail as possible in relation to your question,
comment or complaint.
•We will take any privacy complaint seriously and any complaint will be assessed with the aim
of resolving any issue in a timely and efficient manner. We request that you cooperate with
us during this process and provide us with any relevant information that we may need.
•If you are not satisfied with the outcome of our assessment of your complaint, you may wish
to contact the Office of the Australian Information Commissioner.
•If you wish to seek access to or correct or update any personal information we hold about
you, or to unsubscribe from our direct marketing you can also contact us using the contact
details listed above.